DELIVERY AND RETURN
Information about delivery
In order to offer you an experience that meets your needs, we offer different delivery options .
Please note:
- Delivery rates and times depend on your choice of carrier and the country of delivery.
- When you choose the "Pickup Point" delivery method, the collection point is selected after payment. If you have not selected one, our team will choose one closest to the billing address indicated on your order.
Orders are prepared and shipped within 72 business hours*. This includes the carrier's delivery time.
*unless otherwise stated.
PLEASE NOTE: SHIPPING TIME IS CURRENTLY 5 BUSINESS DAYS DUE TO A HIGH NUMBER OF ORDERS.
- Delivery to Mondial Relay collection point ( 2 to 3 working days ): from €3.50 or FREE from €100 of purchase .
- UPS Standard - Home with signature ( delivery in 1 to 3 working days ): from €6.50.
- UPS Express Saver - Home delivery with signature ( delivery in 1 working day ): from €8.
- Click & Collect available in Clermont-Ferrand.
Belgium, Luxembourg:
- Delivery to Mondial Relay collection point (3 to 5 working days ): from €3.50 or FREE from €100 of purchase .
- UPS Standard - Home delivery with signature ( delivery in 2 to 3 working days ): from €6.50.
- UPS Express Saver - Home delivery with signature ( delivery in 1 to 2 working days ): from €8.90.
Italy, Portugal, Netherlands:
- Delivery to Mondial Relay collection point (3 to 5 working days ): from €3.50 .
- UPS Standard - Home delivery with signature ( delivery in 2 to 3 working days ): from €6.50.
- UPS Express Saver - Home delivery with signature ( delivery in 1 to 2 working days ): from €8.90.
- DHL Express home delivery ( 24 to 48 working hours if order placed before 12 p.m. Monday to Friday ): price calculated at checkout.
- DHL Economy home delivery ( 3 working days if ordered before 12pm Monday to Friday ): price calculated at checkout.
- UPS Standard - Home delivery with signature ( delivery in 2 to 3 working days ): from €6.50.
- UPS Express Saver - Home delivery with signature ( delivery in 1 to 2 working days ): from €8.90.
- DHL Express home delivery ( 24 to 48 working hours if order placed before 12 p.m. Monday to Friday ): price calculated at checkout.
- DHL Economy home delivery ( 3 working days if ordered before 12pm Monday to Friday ): price calculated at checkout.
- Carriers determined by country at checkout.
- Prices calculated at checkout.
Please note: Customs fees may apply depending on the country. These are your responsibility.
- Carriers determined by country at checkout.
- Prices calculated at checkout.
Please note: Customs fees may apply depending on the country. These are your responsibility.
Information about returns
To help you find Mapache that suits you, we offer 3 solutions in case of return:
1. Make an exchange (free): if you wish to keep the same model , you can change the size (subject to availability);
2. Obtain a credit (free): if you wish to change model or re-order later , you can benefit from a credit in the form of a gift card to be used on our e-shop;
3. Get a refund (€6 fee): If you don't want to give our lovely creations another chance, you can get a refund for the amount of your order to your original payment method. A €6* return fee (logistics and administrative management) will be deducted from your refund amount.
*Please note: if you keep at least one of the products in your order, these return costs will be waived.
To help you find Mapache that suits you, we offer 3 solutions in case of return:
1. Make an exchange (free): if you wish to keep the same model , you can change the size (subject to availability);
2. Obtain a credit (free): if you wish to change model or re-order later , you can benefit from a credit in the form of a gift card to be used on our e-shop;
3. Get a refund (€6 fee): If you don't want to give our lovely creations another chance, you can get a refund for the amount of your order to your original payment method. A €6* return fee (logistics and administrative management) will be deducted from your refund amount.
*Please note: if you keep at least one of the products in your order, these return costs will be waived.
The procedure is carried out entirely via the portal of our partner Fastoche: https://app.fastoche.co/app?shop=mapache
Returns are at your expense. Please return your order by your own means to the following address:
MAPACHE
94 avenue du Brézet
63100 Clermont-Ferrand
France
Please make sure to clearly indicate that this is a return package to avoid possible customs fees. If you are in a country subject to customs duties with France, please print and affix the original invoice to the outside of the package and mention that it is a return for customs clearance. We will not accept returns for which customs fees are applied.
No additional fees will be deducted from your refund.
- Make an exchange : If you wish to keep the same model, you can change the size (subject to availability). Exchange fees are waived.
- Get a credit : If you want to change your model or reorder later, you can get a credit in the form of a promo code to use on our e-shop. Return shipping for a credit is free.
- Getting a refund : If you would like a refund, you can get the full amount of your order refunded to your original payment method. No fees will be deducted.
The procedure is carried out entirely via the portal of our partner Fastoche: https://app.fastoche.co/app?shop=mapache
You can only get a refund for your order. We do not offer exchange options; if you wish to change the product in your order, please place a new order.
Returns are at your expense. Please return your order by your own means to the following address:
MAPACHE
94 avenue du Brézet
63100 Clermont-Ferrand
France
Please make sure to clearly indicate that this is a return package to avoid possible customs fees. If you are in a country subject to customs duties with France, please print and affix the original invoice to the outside of the package and mention that it is a return for customs clearance. We will not accept returns for which customs fees are applied.
No additional fees will be deducted from your refund.
The procedure is carried out entirely via the portal of our partner Fastoche: https://app.fastoche.co/app?shop=mapache
You can only get a refund for your order. We do not offer exchange options; if you wish to change the product in your order, please place a new order.
Returns are at your expense. Please return your order by your own means to the following address:
MAPACHE
94 avenue du Brézet
63100 Clermont-Ferrand
France
Please make sure to clearly indicate that this is a return package to avoid possible customs fees. If you are in a country subject to customs duties with France, please print and affix the original invoice to the outside of the package and mention that it is a return for customs clearance. We will not accept returns for which customs fees are applied.
No additional fees will be deducted from your refund.
To learn more about our return policy, click here .
Make a return
The return procedure is carried out on the platform of our partner Fastoche.
You have 14 calendar days* from receipt of your order to return the pair(s) that do not suit you.
You must return the pair to us with its dust bag, in its original condition and packaging, suitable for re-sale.
Your return is handled by UPS. You will need to drop off your package at a UPS collection point.
I want to return one or more pairs:
Click the button below, enter your order number, the email address used to place the order, or your postal code, then click "CONTINUE" and follow the instructions.