The Unexpected

Frequently Asked Questions:

How do I choose my size?

You can find our advice for choosing your size on each product sheet. You can also consult our size guide .

Can I exchange it if the size doesn't fit?

Exchanges are possible for mainland France and Belgium. Simply follow the return procedure on our portal .

What are the delivery times?

We ship orders within 72 business hours*, plus carrier delays. With UPS, this varies from 1 to 3 business days for mainland France and neighboring countries, and from 3 to 8 days for other destinations.

*Unless Otherwise Posted

Free delivery to a relay point

From €100 of purchase (valid in Metropolitan France, Belgium and Luxembourg)

Exchange and credit offered

Valid for Metropolitan France and EU countries

100% secure payment

And payment in 2 or 3 installments without fees available with Alma

Customer service at your disposal

Available by email Monday to Friday, 9am to 5pm

MAPACHE

We offer shoes for everyday life, entirely handmade under the Mexican sun . The close relationship with our artisans, the ambition to promote their know-how and to transmit it to you with authenticity embody the essence of the Mapache adventure.

Size guide
Free wallpapers
FAQ
Delivery and returns
Make a return
Loyalty program
Offer terms and conditions

PRACTICAL INFORMATION

Size guide
Free wallpapers
FAQ
Delivery and returns
Make a return
Loyalty program
Offer terms and conditions

LEGAL INFORMATION

CONTACT DETAILS

Mapache - SAS FRMX
94 Avenue Du Brézet
63100 Clermont-Ferrand

Mon - Fri: 9am to 12pm and 1:30pm to 5pm*

*Open to the public only for click & collect or by appointment

The Unexpected

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Frequently Asked Questions: